Darlin Jewelry
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FAQ

Orders

How do I make a purchase

Making a purchase is easy. Simply select your items, along with size, click “ADD TO CART” and then “proceed to checkout” and follow the straight forward prompts on screen.

If you have any problems, please contact customer service at darlinjewelry@gmail.com

How do I find a specific item?

If you know exactly what you are looking for please click on “Search” and enter the style name in the search box.

Alternatively, once you are looking at “All Shoes” you can select a category from the filter bar.

How do I know when an items is in stock?

Most shoes are in stock and will be available for purchase.

Please be aware that even if the product is in your shopping bag it isn’t reserved and will therefore be available to other customers while you are browsing.

What if an item is out of stock?

Please send email to our mail at darlinjewelry@gmail.com and we’ll let you know if we receive a new delivery.

Who are authorised sellers for your shoes?

We are aware that there are counterfeit Darlin Jewelry being sold.

Please be assured that we are doing everything we can to prevent the selling of product and if you are ever in doubt please look as the stockists list on our website for authorised retailers or please contact darlinjewelry@gmail.com.

For your reference our official website is www.darlinjewelry.com. No other domain names with Darlin Jewelry in the title will be authentic.

How will I know that you have received my order?

After you place your order, you will receive an email of confirmation from us along with your order number.

Payment for the products and all applicable delivery charges will then be taken.

After your details have been verified and the item(s) located, your order will then be shipped.

In what packaging will my goods be delivered?

Your order will arrive in a Darlin Jewelry box.

What if my order arrives faulty or damaged?

If you have placed your order on darlinjewelry.com and you receive faulty purchased products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund. Please email darlinjewelry@gmail.com with images of any of your purchases, which you consider have been delivered faulty.

Products are “faulty” require that our products must correspond to their description and be of satisfactory quality.

Please note: If your purchased products become faulty within 1 months of your receiving them, then the law will treat them as having been faulty when you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you ask for a refund, we may be entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you.

If you would like to exchange a faulty product instead of obtaining a refund, we can only replace it for the same product in the same size and any exchange is subject to availability.

Payments

What payment methods do you accept?

We accept Visa, Visa Debit, Mastercard, Maestro and American Express. You can also choose to pay via PayPal and Bank Transfer.

Can I track my order?

Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number.

What currency will I pay in?

The total of your order will be in Thai baht.

Please note that if your credit/ debit card is in a different currency the total of your order will be converted into that currency.

There may be associated charges with this from your card issuer. The daily exchange rate will also be reflected and sadly we have no influence over this.

Will you have seasonal sales?

We hold seasonal sales twice a year. You can be guided directly to the sale section on our Homepage.

Please note that we cannot guarantee that prices will be equal to offline stores when they go on sale.

Due to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase late in the season.

Do I have to pay duty and import charges?

If your order is being delivered outside of Thailand, it will not include the Tax and you will be charged a customs and import fee. This will come in the form of a separate bill from shipping carrier.

These are your responsibility to pay where they apply and sadly we have no influence over this.

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