How long does it take to receive my order?
- Thailand: 1-3 business day
- Asia: 2-4 business days
- Others: 2-7 business days
How much will shipping cost?
- Free! For Thailand (until further notice)
- HONG KONG, MACAU, MALAYSIA, SINGAPORE – 1500 THB
- AUSTRALIA, CHINA, INDONESIA, NEW ZEALAND, PHILIPPINES, TAIWAN,VIETNAM – 1800 THB
- BRUNEI, CAMBODIA, JAPAN, LAOS, SOUTH KOREA – 2000 THB
- BANGLADESH, BHUTAN, INDIA, MALDIVES, NEPAL, PAKISTAN, SRI LANKA – 2100 THB
- CANADA, MEXICO, U.S.A. – 2300 THB
- BELGIUM, FRANCE, GERMANY, ITALY, LIECHTENSTEIN, LUXEMBOURG, MONACO, NETHERLANDS, SWITZERLAND, UNITED KINGDOM – 2600 THB
- AFGHANISTAN , ALBANIA, ANDORRA, ARMENIA, AUSTRIA, AZERBAIJAN, BAHRAIN, BELARUS, BOSNIA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, EGYPT, ESTONIA, FINLAND, GEORGIA, GREECE, GREENLAND, HUNGARY, IRAQ REPUBLIC, IRELAND, ISRAEL, JORDAN, KAZAKHSTAN, KUWAIT, KYRGYZSTAN, LATVIA, LEBANON, LITHUANIA, MACEDONIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, OMAN, PALESTINE AUTHORITY, POLAND, PORTUGAL, QATAR, ROMANIA, RUSSIA, SAUDI ARABIA, SERBIA, SLOVAK REPUBLIC, SLOVENIA, SPAIN, SWEDEN, SYRIA, TURKEY, U.A.E., UKRAINE, UZBEKISTAN, YEMEN – 3000 THB
- OTHER – 3500 THB
*Please note that large order additional shipping cost may apply.
Do I have to pay customs and import charges?
- If your order is being delivered outside of Thailand it will not include Tax and you will be charged a customs and import fee. This will come in the form of a separate bill from DHL.
Do you deliver to hotels?
- Yes, we can deliver to your hotel.
Can I track my shipment?
- Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number for DHL.
What shipping carrier do you use?
- We use DHL express and EMS shipping for local.
How to return an order?
- Email firstname.lastname@example.org for a Returns Authorisation number within five days of receiving your order.
Please note that all returns should be sent back with the box or packaging.
You will be notified by email once your return has been received and processed.
Please note that we cannot refund any customs and import fees.
RETURN SHIPPING CHARGES
The shipping charges you will incur through returning an order are as follows. (This will be taken from the total of your refund, rather than charge your card again).
- THAILAND: (FREE)
- Rest of world: 35 USD